Dominic Chiappe · Henley-on-Thames

Thinking about how organisations perform in an AI-enabled world

Learning

Learning & Capability

Developing concept

Start with the work someone needs to do, then choose the smallest useful learning intervention.

  1. UnderstandDefine the task
  2. PractiseTry a small intervention
  3. ReviewEvidence of application
Concept sketch: understand the task, practise it and review evidence of application.

The problem

Finishing content is easy to measure. Applying it well is harder. A course can be relevant in general while missing the actual moment where someone needs help.

Illustrative example

A small, practical starting point

A new manager needs to handle a difficult handover. A short explanation, a rehearsal and feedback on a real attempt could be more useful than a broad course. The next step would depend on what that attempt revealed.

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