Dominic Chiappe · Henley-on-Thames

Thinking about how organisations perform in an AI-enabled world

Experience

A career spent connecting systems.

Engineering became information technology. Digital became experience. Experience became capability. Capability became enterprise transformation. AI now connects the whole system in a new way.

1984–1998

Engineering the physical

Rolls-Royce · Siemens/GEC · Rank Xerox. Mechanical and production engineering, industrial systems, marketing intelligence and programme design — an early grounding in constraints, systems and performance.

1998–2012

Engineering information & experience

Canon Europe · Telegraph Media Group · Lloyd's Register. Digital transformation, corporate learning, customer engagement, analytics and HR process change across international organisations.

2014–2017

Engineering capability under regulation

Astellas Pharma EMEA. Modernised workforce capability and compliance operations across 30+ markets, including validated SuccessFactors Learning, governance and centralised services.

2017–2025

Engineering enterprise capability

Shell. Led global learning, capability, adoption and digital experience strategy for a 150,000-person ecosystem, shaping technology roadmaps, governance, skills intelligence and early GenAI experimentation.

2025–2026

Engineering operating models

CVC Wealth · TTI EMEA. Operating model, adviser enablement, AI-enabled content workflows, transformation governance, executive reporting, communications and business readiness.

Now

Engineering the human–AI enterprise

LecXie & AyEye. Researching capability intelligence, agent assurance, adaptive learning, AI-enabled organisation design and the changing relationship between people and machine intelligence.

Breadth without fragmentation

Five professional lenses. One underlying problem.

Talent & people

Skills · capability · performance · leadership · workforce intelligence · organisation

Learning & performance

Strategy · operating models · technology · compliance · analytics · performance consulting

AI & digital

GenAI · LLM evaluation · agents · knowledge graphs · automation · digital experience

Transformation

Operating models · governance · portfolio strategy · investment · readiness · value

Change, culture & comms

Executive alignment · stakeholder engagement · adoption · behaviour · trust · user experience

Systems thinking

Understanding how all of the above interact to create — or constrain — organisational performance.

Explore the evidence

The work behind the experience.

Shell

A connected capability experience

Scope. A global learning, skills and digital experience landscape supporting a 150,000-person ecosystem.

Contribution. Led strategy, roadmap and governance; directed a £10m learning technology workstream within a £200m HR transformation. The wider figure is programme context.

Capability · Enterprise technology · Governance · Adoption

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Canon Europe

Learning at international scale

Scope. 25,000 users across 22 countries.

Contribution. Designed and established Canon Corporate University and MyLearningZone, scaling blended learning across Europe. Figures describe rollout reach.

Digital learning · Change · Organisational capability

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Astellas Pharma EMEA

Capability under regulation

Scope. Validated learning and compliance operations across 30+ EMEA markets.

Contribution. Implemented SuccessFactors Learning and centralised services, governance and operating processes.

Regulated operations · Compliance · Operating model

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CVC Wealth

Connecting adviser enablement and control

Scope. Compliance, product, data and distribution working through a common model.

Contribution. Designed the operating model and business case for adviser enablement, education and communications with AI-enabled content workflows. These are design contributions.

Operating model · Communications · AI-enabled workflow

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Lloyd’s Register

International systems and people

Scope. International experience connecting learning, analytics and HR process change.

Contribution. Part of the career progression from digital platforms and user experience into enterprise capability and transformation.

Learning · Analytics · HR process change

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